Frequently Asked Questions

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and bank transfers for enterprise plans.

Can I upgrade or downgrade my plan?

Yes! You can change your plan at any time. Upgrades are immediate, downgrades take effect at the next billing cycle.

Is there a money-back guarantee?

Yes, we offer a 30-day money-back guarantee on all hosting plans. No questions asked.

Do you offer free migration?

Yes, we provide free website migration from your old host. Our team handles everything.

What is your uptime SLA?

We guarantee 99.9% uptime for all hosting plans. If we fall short, you receive service credits.

How do I contact support?

Support is available 24/7 via live chat, email, and ticket system. Phone support is available for enterprise plans.

Are backups included?

Daily automated backups are included with all plans. You can restore with one click from your control panel.

Do you offer SSL certificates?

Yes, free SSL certificates (Let's Encrypt) are included with all hosting plans and auto-renew.